---
title: Introduction
description: "Open is an AI-powered customer support and customer communication ecosystem. It can run your entire customer support on autopilot and save more than $100K a year. Open can also help you understand your customers better and suggest the next 10 features to implement, just by analyzing your customer data."
icon: "book"
---

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## Getting Started

Get started with Open eco system, we provide very simple 

<CardGroup cols={2}>
    <Card
        title="Inbox"
        icon="inbox"
        href="inbox/intro"
        color="#f7b245" 
        iconType="solid"
    >
       A single place to manage support requests from web, phone, and email.
    </Card>
    <Card
        title="AI Web Support"
        icon="sun"
        href="/widget/embed"
        color="#f7b245"
        iconType="solid"
    >
        Use our web support to create a chatbot for your website.
    </Card>
    <Card
        title="AI Phone Support"
        icon="phone"
        href="/phone/phone-calling"
        color="#f7b245"
        iconType="solid"
    >
        Use our phone support AI agent to handle customer support on the phone (inbound & outbound).
    </Card>
    <Card
        title="AI Email Support"
        icon="envelope"
        href="email/new"
        color="#f7b245"
        iconType="solid"
    >
        Use our email support AI agent to handle customer support via email (inbound & outbound).
    </Card>
    <Card
        title="AI Actions"
        icon="bolt"
        href="taking-actions"
        color="#f7b245"
        iconType="solid"
    >
       Learn how you can make the AI take action and automate your support.
    </Card>
    <Card
        title="Knowledge Base"
        icon="book"
        href="/kbase"
        color="#f7b245"
        iconType="solid"

    >
        Feed & train the AI with your knowledge base, such as FAQs, documentation, web pages, and more.
    </Card>
    <Card
        title="Human Handoff"
        icon="stars"
        href="resources/human-handoff"
        color="#f7b245"
        iconType="solid"
    >
        Learn how to use Open to hand off to a human agent when the AI is not able to handle the request.
    </Card>

    <Card
        title="Contacts and AI Enrichment"
        icon="user"
        href="contacts/manage-contacts"
        color="#f7b245"
        iconType="solid"
    >
        Learn how to manage your contacts and enrich them with our +200 million-user database
    </Card>

    <Card
        title="Sending Emails"
        icon="at"
        href="resources/human-handoff"
        color="#f7b245"
        iconType="solid"
    >
        Send emails to your contacts, possibly after a specified time delay.
    </Card>
        <Card
        title="Pricing"
        icon="dollar-sign"
        href="/dashboard/pricing"
        color="#f7b245"
        iconType="solid"
    >
        The fairest pricing on the market.
    </Card>
</CardGroup>


-------


## AI phone calls

Open provide a simple interface to manage AI phone agents on scale. You can create and manage multiple agents, define sequences, and assign them to contacts. You can also define actions to be performed by the agents.

<CardGroup cols={2}>
    <Card
        title="Introduction & Features"
        icon="phone"
        href="phone/phone-calling"
        color="#ff6eeb" 
        iconType="solid"
    >
       What are AI phone calls?
    </Card>

    <Card
        title="How to create an agent"
        icon="inbox"
        href="/phone/phone-calling#quick-start"
        color="#ff6eeb"
        iconType="solid"
    >
       Learn how to create an AI phone agent.
    </Card>

    <Card
        title="Adding actions"
        icon="user"
        href="taking-actions"
        color="#ff6eeb"
        iconType="solid"
    >
       Learn how to add actions to your AI agent to perform during calls.
    </Card>

    <Card
        title="Outbound calls"
        icon="bolt"
        href="phone/outbound-calls"
        color="#ff6eeb"
        iconType="solid"
    >
        How to make outbound calls to your customers and some considerations.
    </Card>
    <Card
        title="Inbound calls"
        icon="message"
        href="email/new"
        color="#ff6eeb"
        iconType="solid"
    >
        How to take inbound calls to be answered by your AI agent.
    </Card>

    <Card
        title="Handoff to human agent"
        icon="user"
        href="resources/human-handoff"
        color="#ff6eeb"
        iconType="solid"
    >
        How do you hand it off to a human agent when the AI is not able to handle the request?
    </Card>

    <Card
        title="Webhooks"
        icon="code"
        href="/api-reference/webhooks/types"
        color="#ff6eeb"
        iconType="solid"
    >
        Listen to events from your AI agents and perform actions based on them.
    </Card>
</CardGroup>

-------

## Integrations

### Support platforms
Do you still have humans? in this case, Open can be used to route all issues that the AI is not able to handle to your existing support platform (still, we offer very good incentives to use Open instead of your existing support platform).

<CardGroup cols={2}>
    <Card
        title="Zendesk"
        icon="phone"
        href="dashboard/zendesk_integration"
        color="#00a0f0"
        iconType="solid"
    >
       When enabled, all issues that the AI is not able to handle are routed to Zendesk.
    </Card>

</CardGroup>


### E-commerce platforms 
Give your AI Support Agent the power to solve the most recurring L2 and L3 tickets in your store.


<CardGroup cols={2}>
    <Card
        title="Shopify"
        icon="store"
        color="#007EE5"
        iconType="solid"
        href="dashboard/shopify_integration"
    >
        Amazing AI support for Shopify on all channels.
    </Card>
</CardGroup>



### Knoweldege base platforms (to train your AI agent)
You can use these integrations to teach and train your AI agents on your knowledge base. This can be used to improve the quality of your support.


<CardGroup cols={2}>

    <Card
        title="Zendesk"
        icon="headset"
        color="#007EE5"
        iconType="solid"
        href="kbase"
    >
        Use our AI agents as the front line for Zendesk.
    </Card>

    <Card
        title="Gmail"
        icon="envelope"
        color="#007EE5"
        iconType="solid"
        href="kbase" 
    >
        Train the AI on all of your support emails.
    </Card>

    <Card
        title="Notion"
        icon="book"
        color="#007EE5"
        iconType="solid"
        href="kbase"
    >
        Train the AI on any Notion page in your workspace.
    </Card>

    <Card
        title="Confluence"
        icon="note"
        color="#007EE5"
        iconType="solid"
        href="kbase"
    >
        Train and autosync the AI with your workspace.
    </Card>

    <Card
        title="Website"
        icon="globe"
        color="#007EE5"
        iconType="solid"
        href="kbase"
    >
        Crawl and autosync any website on the internet.
    </Card>

    <Card
        title="Zendesk Tickets"
        icon="ticket"
        color="#007EE5"
        iconType="solid"
        href="kbase"
    >
        Train the AI on all solved tickets in your workspace.
    </Card>

    <Card
        title="Intercom"
        icon="comment-dots"
        color="#007EE5"
        iconType="solid"
        href="kbase"
    >
        Train the AI on any support ticket inside Intercom.
    </Card>

    <Card
        title="Google Drive"
        icon="google-drive"
        color="#007EE5"
        iconType="solid"
        href="kbase"
    >
        Train the AI on Drive files.
    </Card>

    <Card
        title="Dropbox"
        icon="dropbox"
        color="#007EE5"
        iconType="solid"
        href="kbase"
    >
        Train the AI on your Dropbox.
    </Card>
</CardGroup>

-------

## Developers APIs

Open provides top of the line APIs for developers to build on top of our platform.

<CardGroup cols={2}>
    <Card
        title="AI phone calls"
        icon="phone"
        iconType="solid"
    >
       Programmatically make calls to your customers using our human-like AI phone support.
    </Card>

    <Card
        title="Inbox"
        icon="inbox"
        iconType="solid"
    >
       List and manage support requests and conversations from web, phone, and email channels in a single place.
    </Card>

    <Card
        title="Contacts & AI encrichment"
        icon="user"
        iconType="solid"
    >
        Manage your contacts and enrich them with our +200 million users database
    </Card>

    <Card
        title="AI Actions"
        icon="bolt"
        iconType="solid"
    >
        Define actions to be available for your AI agents to perform (channel agnostic)
    </Card>
    <Card
        title="AI Chat"
        icon="message"
        iconType="solid"
    >
        Build state of the art AI chat experince that is faster than anything on the market w/actions, knowledge base, and more.
    </Card>
    <Card
        title="AI Sequences"
        icon="sequence"
        iconType="solid"
    >
       Build and manage your outbound AI sequences (phone, email, etc) with a single API.
    </Card>
    <Card
        title="Knowledge Base"
        icon="book"
        iconType="solid"
    >
        Manage your knowledge base, such as FAQs, documentation, web pages, and more.
    </Card>
</CardGroup>

------

## SDKs

Open provides SDKs for many languages to build on top of our platform.

<CardGroup cols={2}>
    <Card
        title="Python"
        icon="phone"
        color="#CC42F9"
        iconType="solid"
    >
       Programmatically make calls to your customers using our human-like AI phone support.
    </Card>

    <Card
        title="TypeScript"
        icon="inbox"
        color="#CC42F9"
        iconType="solid"
    >
       List and manage support requests and conversations from web, phone, and email channels in a single place.
    </Card>

    <Card
        title="Java"
        icon="user"
        color="#CC42F9"
        iconType="solid"
    >
        Manage your contacts and enrich them with our +200 million users database
    </Card>

    <Card
        title="Go"
        icon="bolt"
        color="#CC42F9"
        iconType="solid"
    >
        Define actions to be available for your AI agents to perform (channel agnostic)
    </Card>
</CardGroup>
